Shipping Policy

Last Updated: July 28, 2026

At ZUERX, we are committed to providing a reliable and convenient shopping experience for our customers worldwide. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Please note that orders are not processed or shipped on weekends or public holidays.

During peak seasons, promotional periods, or holidays, processing times may take slightly longer. We appreciate your patience and understanding.

2. Shipping Time

After your order has been processed, delivery times vary depending on your location and shipping method selected at checkout.

• United States: Estimated delivery time: 5–10 business days
• International Orders: Estimated delivery time: 7–15 business days

Delivery times are estimates only and may be affected by factors outside of our control, including customs clearance, weather conditions, carrier delays, or public holidays.

3. Shipping Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after shipment confirmation.

You can use your tracking number to monitor your package delivery status.

4. Shipping Address Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully check your shipping address before submitting your order.

ZUERX is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by customers.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees depending on the destination country.

Any customs charges or additional fees imposed by local authorities are the responsibility of the customer.

ZUERX has no control over customs procedures and cannot guarantee that additional charges will not apply.

6. Delayed, Lost, or Damaged Packages

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team.

We will work with the shipping carrier to investigate the issue and provide assistance.

If your package is confirmed lost during transit, we will review the situation and provide an appropriate solution.

For damaged packages, please contact us within 7 days of delivery and provide photos of the damaged item and packaging.

7. Order Changes & Cancellation

If you need to update your shipping address or cancel your order, please contact us as soon as possible.

Once an order has entered the processing or shipping stage, we may not be able to make changes or cancel the order.

8. Contact Us

If you have any questions regarding shipping, please contact our customer support team:

ZUERX

Email: info@zuerx.com
Phone: +1 408-586-0198

Address:
2381 Zanker Rd,
San Jose, CA 95131,
United States

Website: www.zuerx.com