Refund policy

Return & Refund Policy

Last Updated: July 28, 2026

At ZUERX, we want every customer to enjoy a confident and satisfying shopping experience. If you are not completely satisfied with your purchase, we are happy to assist you with our return and refund process.

Please carefully review the following return guidelines before submitting your request.

1. Return Eligibility

We accept return requests within 30 days from the date your order is delivered.

To be eligible for a return, your item must meet the following conditions:

Items must be unused, unworn, and unwashed.
Items must be returned in their original condition.
All original tags must remain attached.
Items must be free from stains, makeup marks, perfume, deodorant, pet hair, or any signs of wear.
Items must include original packaging where applicable.

Returns that do not meet these requirements may be refused.

2. How To Request A Return

To start a return, please contact our customer support team:

Email: info@zuerx.com

Please include the following information:

Your order number.
The item(s) you wish to return.
The reason for your return.
Photos of the item if it is damaged or defective.

Our customer service team will review your request and provide further return instructions.

Please do not send items back before receiving return approval from our team.

3. Return Shipping

Customers are responsible for return shipping costs unless the item received is:

Damaged.
Defective.
The incorrect item was received.

We recommend using a tracked shipping service when returning your package. ZUERX is not responsible for packages lost or damaged during return transit.

4. Refund Process

Once your return is received and inspected, we will send you an email confirmation regarding the status of your refund.

If your return is approved:

Refunds will be issued to your original payment method.
Refund processing usually takes 5–10 business days.
The actual time for funds to appear in your account may vary depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is caused by an error on our part.

5. Exchanges

If you need a different size or style, please contact us first.

Depending on product availability, we may assist you with an exchange request.

6. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

Final sale items.
Clearance items marked as non-returnable.
Intimate apparel.
Bodysuits.
Swimwear.
Accessories unless defective.

7. Damaged, Defective, Or Incorrect Items

Please contact us within 7 days after receiving your order if:

Your item arrives damaged.
You receive the wrong product.
Your item has a manufacturing defect.

Please provide:

Your order number.
A description of the issue.
Clear photos showing the problem.

Our team will review your request and provide an appropriate solution.

8. Order Cancellation

Orders can only be cancelled before they enter the processing or shipping stage.

Once your order has been processed or shipped, cancellation requests cannot be accepted. In this case, you may request a return after receiving your order according to this policy.